If your order arrives damaged, you need to call 612-367-4447 or email firstname.lastname@example.org within 24 hours to notify us of the problem. We will request that you send us the item back to and we will refund you the shipping and send you out a replacement once we receive the damaged item back to us.
*All online returns must have the order number and copy of government ID *All in store returns must have the order invoice or receipt and government ID
If you wish to Cancel or Return your order, there will be a 20% additional restocking fee. If you wish to Return your order you must pay shipping and return shipping charges.
If you wish to make a change or upgrade to your finalized order, there will be a 10% additional fee.
Any items that have been used and are not in New Original Condition may not be returned.
In order to avoid confusion, please contact us before you purchase so that we may help you order exactly what you need. Refunds will be made by credit card refund, or store credit only. There are no cash refunds.
Returns are accepted for unused products only. It must be returned in 10 days after the delivery date. Clearance items and orders placed using a discount code are non-refundable. Please contact us regarding any returns.
We do not share any of the information we collect regarding your order and we ensure that all information collected is strictly confidential.
If purchasing our products is not in accordance with your local laws, do not attempt to purchase them from this website. By purchasing from this website you are expressly stating that the sale and delivery of glass products is in accordance with the laws governing your city or state.
If you are under 18 years of age(21 in some areas) you can not purchase glass products from Green Machine. By doing so, you hereby acknowledge that you do so under false pretenses and against the operators of this website.
The glass on this site is intended to be used with legal smoking products only. Our products are NOT intended for illegal drug use. By purchasing from Green Machine you acknowledge and agree to this legal disclaimer. You are aware that all of our products are sold for Tobacco and/or other LEGAL smoking use and confirm you will use them solely for such legal purposes. You agree we are not liable for any harm that may occur to you when you use these products.
You personally take full responsibility for the product(s) you purchase. If importing and/or owning smoking accessories is illegal in your state, city, county, or country, Green Machine accepts no responsibility as to verify the legitimacy of the order before accepting it. We will not reimburse you should any products be kept or destroyed by authorities.